All about purchase
Withdrawal from the Contract
Online Contract Withdrawal Form
If you purchased a product from the Macho & Chlapovič e-shop for which you are entitled to withdraw from the contract under applicable legislation, you can exercise this right easily by completing the online form below.
Our goal is to make the entire process as simple, transparent and compliant with applicable legislation as possible.
When can you withdraw from the contract?
When purchasing goods online, consumers have the right to withdraw from the contract without giving any reason within the statutory withdrawal period, unless one of the legal exceptions applies to the purchased product.
If you wish to exercise your right of withdrawal, please complete the online form below. Once submitted, you will automatically receive a confirmation of receipt at the e-mail address you provide.
Important Notice
This form is intended only for orders of products for which consumers have a statutory right to withdraw from the contract.
The right of withdrawal does not apply to investment gold, investment silver or other products whose price depends on fluctuations in the financial market beyond the seller’s control and which may occur during the withdrawal period.
This applies in particular to:
investment gold bars
investment silver bars
investment gold coins
investment silver coins
other investment products whose price is linked to the current precious metals market
If you are unsure whether your order qualifies for the statutory right of withdrawal, please contact us by phone or e-mail. We will be happy to assist you.
How does the process work?
Please complete the form below.
After submitting the form, we will:
send you a confirmation that we have received your request
verify the details of your order
inform you about the next steps
For detailed information, please refer to our Terms and Conditions.
Contract Withdrawal Form
Please complete the following information.
What happens after submission?
Once your form has been successfully submitted, you will automatically receive a confirmation that we have received your request.
Our team will then verify whether your order qualifies for the statutory right of withdrawal and will contact you with further instructions.
